With its new subsidiary, Krones intends to position itself closer to its customers to deliver a direct local point of contact, so as to more responsively exceed the expectations, wishes and requirements of all its Vietnamese customers.

With its service technicians placed locally for increased customer convenience, this allows the company to offer a faster trouble-shooting capability as well as better service in the local language. As the company continues to aim for a more customer-friendly environment, they will further evaluate the local demands and, will strive to deliver on these.